Refund Policy

Last updated: August 2026

At Mix Flavour, we take pride in the quality of our makhana snacks. If you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

We accept refund or replacement requests under the following conditions:

• The product received is damaged, defective, or tampered with.
• The wrong product was delivered.
• The product has expired or is unfit for consumption upon delivery.

Requests must be raised within 48 hours of delivery with supporting photos/videos of the issue.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after the order has been placed or delivered.
• Incorrect delivery address provided by the customer.
• Products that have been partially or fully consumed.
• Delays caused by third-party logistics partners.

3. How to Request a Refund

To initiate a refund or replacement, please contact us with:

• Your order number
• A clear description of the issue
• Photos or videos of the damaged/incorrect product

Our team will review your request within 2–3 business days and respond with the next steps.

4. Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days. For UPI and bank transfers, timelines may vary depending on your bank.

5. Replacements

In cases where a refund is not applicable, we may offer a replacement of the same product, subject to availability.

6. Cancellations

Orders can be cancelled within 12 hours of placement. Once dispatched, cancellations will not be accepted. To cancel, please contact us immediately after placing the order.

7. Contact Us

For refund or replacement queries, reach out to us via our website's contact page or official email. We aim to resolve all issues promptly and fairly.